Complaints

Don’t be afraid to tell us what you think we are doing wrong.

If it’s the first time you are contacting us we will always aim to fix your problem in the first instance but if you are still unhappy with the service you have received from us then we want to know so that we can make changes and stop these problems from happening again.

 

All our information regarding complaints can be found using the below links.

Complaints Policy 2024
Complaints Policy 2024

Annual Complaints Performance & Service Improvement Report 2023-24
Annual Complaints Performance & Service Improvement

Self-assessment Form 2024
Self-Assessment Form

Board Response
Board Response

 

Customers can contact the housing ombudsman at any point during the complaints process for advice.

Telephone: 0300 111 3000

Email: info@housing-ombudsman.org.uk

Address:
Housing Ombudsman Service
PO Box 152
Liverpool
L33 7WQ