Mould & Condensation

If you’ve noticed patches of damp or mould anywhere in your home, you should contact us straight away so that we can fix it!

We are committed to help our customers live in a safe home environment, preventing and treating mould is a very important part of this.

There is new government guidance on the health hazards of living with damp and  mould for a sustained period of time

Damp and mould: understanding and addressing the health risks for rented housing providers – GOV.UK (www.gov.uk)

Please report damp and mould, either below, on email to info@hellensresidential.co.uk or via your Hellens Hub account.

What Hellens Residential will do:

• We will visit your property within 7 working days to carry out an assessment.
• Where possible we will treat the mould at that visit.
• If this is not possible then we will arrange a return visit within 14 working days.
• Works will be completed within 20 working days.
• We will keep you informed throughout the process and provide advice to help prevent the mould returning.
• We will revisit the property after 6 weeks to check whether any mould has returned.

 

Reporting Mould in your Home