Demographics
Service Priorities
Perceptions
Other
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Please tell us the age and gender of everyone who lives with you in your household
Age
Gender MaleFemale
Gender N/AMaleFemale
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Are your or any household member's day to day activities limited because of a health problem which has lasted, or is expected to last, at least 12 months? NoYes, limited a littleYes, limited a lot
Does your household currently receive housing benefit (either paid directly to you or to your landlord)? NoYes
How is it paid? N/ADirectly to youDirect to Landlord
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Please rank the following in order of priority (1 – highest priority)
Keeping residents informed —Please choose an option—12345678
The overall quality of your home —Please choose an option—12345678
Listening to residents' views and acting upon them —Please choose an option—12345678
Repairs and maintenance —Please choose an option—12345678
Dealing with anti-social behaviour —Please choose an option—12345678
Your neighbourhood as a place to live —Please choose an option—12345678
Value for money for your rent (and service charges) —Please choose an option—12345678
Support and advice on claiming welfare benefits and paying rent —Please choose an option—12345678
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Hellens Residential Limited provides an effective and efficient service Strongly AgreeAgreeNeitherDisagreeStrongly Disagree
Hellens Residential Limited is providing the service I expect from my landlord Strongly AgreeAgreeNeitherDisagreeStrongly Disagree
Hellens Residential Limited treats its residents fairly Strongly AgreeAgreeNeitherDisagreeStrongly Disagree
Hellens Residential Limited has a good reputation in my area Strongly AgreeAgreeNeitherDisagreeStrongly Disagree
Hellens Residential Limited has friendly and approachable staff Strongly AgreeAgreeNeitherDisagreeStrongly Disagree
I trust Hellens Residential Limited Strongly AgreeAgreeNeitherDisagreeStrongly Disagree
Hellens Residential repairs process is simple and effective Strongly AgreeAgreeNeitherDisagreeStrongly Disagree
Hellens Residential provides value for money Strongly AgreeAgreeNeitherDisagreeStrongly Disagree
Hellens Residential solves queries in a timely and efficient manner Strongly AgreeAgreeNeitherDisagreeStrongly Disagree
Please tell us below of any specific feedback you have, areas where we have excelled or areas of improvement.
Please let us know if you would like more information about our Tenant Panel which we hope to establish in the next 12 months.
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