16th December 2024

Welcome to Our New Team Members at Hellens Residential!

Hellens Residential Welcomes Two New Team Members

Hellens Residential is excited to announce the addition of two new team members, Joe Tomlinson and Lily Downs, to our team. Their expertise and enthusiasm will strengthen our ability to deliver high-quality, affordable homes and outstanding customer service across the North of England.

• Joe Tomlinson – Sales & Customer care advisor
  In a dynamic role bridging sales and marketing, Joe manages all sales enquiries, progresses sales, and supports Hellens Residential’s marketing strategy as the organisation grows. Additionally, Joe also contributes to the lettings side of the business, supporting the current housing officers with their duties. With a strong background in sales and negotiation, he is passionate about ensuring Hellens Residential sell properties in a customer friendly way, with his past experience being in Luxury retail Joe wishes to bring his customer service skills to Hellens Residential. bringing fresh energy and perspective to the team.
• Lily Downs – Home Coordinator
  As home coordinator, Lily plays a vital role in the management of tenant allocations, applications, and property voids. She oversees rents, addresses neighbourhood issues, conducts viewings, and undertakes property visits. With a degree in Business Administration and professional experience with the NHS , Lily’s focus is on building strong tenant relationships and ensuring smooth operations across our regions. Her proactive approach aligns perfectly with Hellens Residential’s mission of creating sustainable communities.

Both Joe and Lily will contribute to Hellens Residential’s strategic goals of enhancing tenant experiences, and creating a great service for 2025 and beyond. Their skills and commitment to              improving lives through affordable housing will drive forward our mission of creating great places to live and work.

Please join us in giving them both a warm welcome to the Hellens Residential team!